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FAQ Technical

 

If you are experiencing technical problems please first check that your computer meets the minimum system requirements. We have complied a help list for other seldom but typical problems, which will be updated if required.

Questions on how to play lost in… are answered here.


What are the minimum system requirements
to play “lost in …”?

  1. PC or Mac with Intel processor (Minimum 700Mhz)
  2. Windows 98 / ME / 2000 / XP / Vista / Windows 7
    Operating system
  3. Quad-speed DVD-ROM
  4. 512 MB RAM
  5. 1024 x 768 screen resolution
  6. 1.9 GB free memory space
  7. Sound card
  8. Loud speakers
  9. Graphic card (16 Bit)

 

Make sure the most recent graphic and audio drivers for your system and the newest operating system updates have been installed.

 

General Information

  1. Make sure all other programmes are closed during the installation.
  2. Please deactivate all screen savers.
  3. Note that due to the high quality of the sound material the installation of lost in… can take up to 25 minutes if your computer “only” has the minimum system requirements.

 

Problems with Installation / De-Installation
(Windows 2000, Windows XP)

Please note that in Windows 2000 and Windows XP you can login as a user with full or partial administrative rights. In order to install the software you have to login with full rights or as the administrator. First login as a user with full rights or ask a person with a user account with full rights to (de)install lost in…
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The game freezes or crashes
Please make sure than while you are playing the game that all nonrelevant background programmes (e.g., antivirus, e-mail, and download manager programmes) are deactivated, as these may interfere with the running of lost in….
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The game/the cursor freezes
The game freezes after you click on a poster, door, etc. Make sure that the minimum system requirements are met. There may be an incompatibility between the lost in… DVD and
the DVD drives used for the installation. This problem can occur and is due to technical reasons. Deinstall lost in…, restart the computer and use a second DVD drive if available (or an external DVD drive) for the new installation. If another computer is available, then install lost in… if possible on it instead.
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The mouse cursor “flickers”
If you are using XP, deactivate the cursor/pointer trail. Go to “Settings”, “Control panel” and click first on “mouse” and then on “pointers”. Turn the pointer trail off here (remove tick).
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The cursor disappears
Move the mouse up, down, right and left. The pointer has possibly “disappeared” behind the black edge of the picture.
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The Game DVD appears to be defect
If you suspect your lost in… DVD to be defect, please first test it on a second computer (or a friend’s or colleague’s), before you send it back. Sometimes simply cleaning the DVD (with a try cloth) can also help.
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Some sounds are distorted or broken up.

Windows 98

  1. Click on “Start” in the toolbar and move the cursor to “Settings”
  2. Click now on “Control Panel” and open “Multimedia” with a double click with the left mouse button.
  3. Under “Audio” click on “Advanced Properties”
  4. Select “Performance” and set the Hardware acceleration to “0%” or “None”.
  5. Then click on “Apply” or “OK”.
  6. Please restart your computer so that the changes will be applied.
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Windows ME

  1. 1. Move the cursor to the loudspeaker in the toolbar and press the right mouse button.
  2. Click on “Adjust Audio Properties”
  3. In the opened window click under “Playback” on “Advanced Properties”
  4. In the “Performance” control panel move the “Hardware acceleration” regulator to “None” and then close all opened windows with “OK”.

If the loudspeaker icon is not shown in the toolbar, do the following:

  1. Go to Setting/Control Panel/Sounds und Multimedia and select “Audio”
  2. In the opened window click under “Playback” on “Advanced Audio Properties”
  3. In the “Performance” control panel move the “Hardware acceleration” regulator to “None” and then close all opened windows with “OK”.
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Windows 2000

  1. Move the cursor to the loudspeaker in the toolbar and click the right mouse button.
  2. Click now on “Adjust Audio Properties”
  3. In the now opened window click under “Audio” “Advanced Properties”
  4. In the “Performance” control panel move the “Hardware acceleration” regulator to “None” and then close all opened windows with “OK”.
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If the loudspeaker icon is not shown in the toolbar, do the following:

  1. Go to Settings/Control Panel/Sounds und Multimedia and select “Audio
  2. In the opened window click under “Playback” on “Advanced Audio Properties”
  3. In the “Performance” control panel move the “Hardware acceleration” regulator to “None” and then close all opened windows with “OK”.

Explanation:
The default settings are normally set to 100% by Windows to ensure that sufficient performance can be attained also on old computers.
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Windows XP

  1. Click on “Start” in the toolbar, then on “Settings”, “Control Panel, and “Sounds and Audio”.
  2. Click on “Audio” and under “Playback” click on “Advanced Properties”.
  3. Now click on “Performance”
  4. Move the Hardware acceleration” regulator to “Only simulate” and then close all opened windows with “OK”.
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I have another question.
Are you still experiencing problems? You can’t find a solution anywhere? Have you read all the help documents? Then send us an email: support@lost-in.info
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